Here you can find the most frequently asked questions. If you can't find what you are looking for or need personal assistance, please contact our Customer Service team on
DELIVERY AND SHIPPING
DO YOU SHIP TO MY COUNTRY?
Yes, we ship world-wide!
HOW CAN I FIND OUT THE COST OF DELIVERY?
The shipping charge will be added to your order and clearly visible on your receipt. The shipping cost is also visible in your cart in top right corner.
WHEN DO I RECEIVE MY ORDER?
We dispatch all orders in 48 hours on working days. Orders are not shipped on the weekends or holidays. We will inform about any irregularities regarding delivery time. Please allow 7-28 working days for delivery.
CAN I SEND AN ORDER TO AN ALTERNATIVE ADDRESS?
Yes, you are able to fill out any delivery address in the checkout process choosing "Ship to different address". When paying through PayPal, make sure to double check the address stated in your account.
DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Funky Legs cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
CAN YOU SEND MY DELIVERY QUOTED IN CUSTOM PURPOSES AS A GIFT?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
CAN I TRACK MY ORDER?
Yes, you receive a tracking number with your shipping confirmation that is sent to your email.
MY TRACKING NUMBER DOES NOT WORK.
It can take a day for the tracking number to be activated, but please contact us if you have any questions.
MY ORDER IS MISSING.
Contact and we will sort it out for you.
SOME PIECES ARE MISSING FROM MY ORDER.
If pieces are missing from your order, contact as soon as possible to send you the missing pieces free of charge.
I CANNOT FIND THE STYLE, COLOR OR SIZE I’M LOOKING FOR.
The colors and sizes available in the online shop reflect what we currently have in stock. Contact if you have questions about specific products.
HOW OFTEN DO YOU RE-STOCK SOLD OUT ITEMS?
Most often, we do not re-stock sold out items and what is available online reflects what we currently have in stock.
HOW DO I FIND THE RIGHT SIZE?
There is a size chart on the lower part of the website. If you need assistance, don’t hesitate to contact us!
WHERE DO I FIND CARE INSTRUCTIONS?
You find care instructions for each product on its label and in the pop up box whn you order a garment.
WHERE ARE YOUR CLOTHES PRODUCED?
Funky Legs clothes and accessories are produced in Romania & India. We choose our production countries and suppliers very carefully by controlling their impact on both environment and human health. Before starting to work with a supplier we always need ask for their code of conduct, i.e wages, overtime, child labour and etc. Besides this, we always prioritize to use suppliers with an already existing and engaged sustainability work, f.ex., waste management, chemical restrictions, environmentally friendly actions and -sponsoring. We believe in close, honest and long-term relationships..
DO YOU HAVE AN OUTLET?
No, Funky Legs does not have an outlet. Sometimes we may have outlet sales online for a limited time frame.
WHERE IS MY CLOSEST FUNKY LEGS RETAILER?
You can check our full retail list in the FIND US section below or send an email to and they will get back to you asap.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
We accept online card payment via PayPal.
WHAT CURRENCIES DO I PAY WITH?
The currency used is US Dollar (USD). VAT is included in all our prices and will be based on the country the order will be shipped to.
CAN YOU CHANGE THE VALUE OF MY ORDER FOR CUSTOMS?
No. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
WHO PAYS FOR CUSTOMS & IMPORT CHARGES?
All customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Funky Legs has no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied.
We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.
HOW MUCH IS IMPORT DUTIES AND TAXES?
The import duties and taxes fees are levied once the shipment reaches the destination country, and the amount can vary depending on the country to which the order was shipped. Fubky Legs has no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. For more information and specific amounts, contact your local customs office.
WHAT CAN I DO IF I HAVE ANY PROBLEM REGARDING PAYMENT?
Contact the customer service directly on
IS IT SAFE TO BUY PRODUCTS ON FUNKY LEGS WEB PAGE?
Payment can easily and safely be made. Safe payment is guaranteed through our partner Pay Pal.
WHAT IS YOUR RETURNS POLICY?
If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the return cost for the item. We’ll give you a full refund within 14 days by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. We will send you a return form with your order. If you accidentally did not receive one or lost it, you can download it via this link or fill it out through the digital form. We will confirm your returns by email.
HOW LONG DOES IT TAKE TO PROCESS RETURNS?
We try to process any returns within 3 working days of receiving them.
HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURN?
We will always try to handle your return as fast as possible. We will send you and email once your return has been processed and if we need any additional information from you. You are always welcome to email us or give us a call to check on the status of your return.
SOME PIECES ARE MISSING FROM MY ORDER.
If pieces are missing from your order, contact our customer service and specify which products. The missing pieces will be sent to you without additional shipping costs.
I RECEIVED THE WRONG ITEMS.
If you have received the wrong items, contact our customer service and specify which products. Return the faulty items through our returns form. You will receive the correct items without additional costs for return and/or shipping.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to register to place an order, but you need to provide a valid email address and contact details in the checkout process. You can sign up for future purchases in the check-out if you’d like!
CAN I CHANGE MY ORDER?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the Customer Service team as soon as possible by email firstname.lastname@example.org. If your order has already been dispatched from our warehouse before you can cancel or change it by returning it to us for a refund when you receive it and place a new order.
CAN I ADD ITEMS TO MY ORDER?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
DID MY ORDER GO THROUGH?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I DID NOT RECEIVE AN ORDER CONFIRMATION.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add info@funky-legs,com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
HOW DO I USE A VOUCHER CODE?
If you’ve received a voucher code for the online shop or using a promo campaign, it is filled in it the checkout process of your purchase. Simply write the code in the field in the checkout, and the total amount in your order will recalculate. It will be clearly stated what amount the voucher is before you continue to the payment step.
I WANT TO SEND AN ORDER AS A GIFT, WHAT DO I DO?
When you complete your order in the checkout process, there is an option to send the order as a gift. Just fill in the details and we will take care of the rest for you! We will send the receipt to the email address stated in the checkout and remove all price tags. If you’d like to send it in a gift box, there is an additional cost added to the total price. Just tick the box in the checkout and we will sort everything out for you!
THE ITEM I BOUGHT IS NOW ON SALE, CAN I GET THE DIFFERENCE REFUNDED?
No, all sale prices are final and the prices displayed in the online shop are accurate. All costs are clearly stated in the checkout process before anything charged on your credit card. When proceeding with your purchase, you accept the price.
DO YOU OFFER FREE SHIPPING?
We offer free shipping for order above 150 usd. This will be clearly stated before the payment process.
CAN I PRE-ORDER IN THE ONLINE SHOP?
No, we do not offer pre-orders.
CAN I ORDER THINGS THAT ARE NOT IN STOCK?
No, our online shop is connected to our warehouse stock and if a product is sold out, it means that that we do not have any left. Sometimes we may re-stock specific items and/or sizes.